PRIVACY POLICY

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Step Doctors of the Carolinas respects the privacy of visitors and customers who use StepDoctors.com. This Privacy Policy explains the types of information we collect, how we use information, and the choices available to you.

1. INFORMATION WE COLLECT

When you contact Step Doctors of the Carolinas, request an estimate, schedule service, submit a website form, or communicate with us, we may collect information such as:

• Name
• Telephone number
• Email address
• Service address
• Billing information
• Information about your swimming pool or repair needs
• Photographs or videos you provide
• Messages and other information submitted through website forms
• Appointment and service information

Our website may also collect technical information such as browser type, device type, IP address, pages visited, referral information, and general website usage information.

1. HOW WE USE YOUR INFORMATION

We use information collected through StepDoctors.com to:

• Respond to questions and service requests
• Prepare estimates and quotes
• Schedule and provide services
• Communicate about appointments and projects
• Process and maintain business records
• Provide customer service
• Improve our website and services
• Prevent fraud, misuse, and security problems
• Comply with applicable legal and business requirements

1. TEXT MESSAGES AND PHONE COMMUNICATIONS

If you provide your telephone number, Step Doctors of the Carolinas may use the number to communicate with you regarding estimates, appointments, scheduling, project updates, invoices, service questions, and other communications related to your request or customer relationship.

If we offer promotional text messaging, any required consent and opt-out information will be provided when applicable.

1. EMAIL COMMUNICATIONS

If you provide your email address, we may send communications related to your inquiry, estimate, appointment, project, invoice, or other business relationship.

Marketing emails, when used, will include an appropriate method for opting out of future promotional messages.

1. PAYMENT INFORMATION

Payments may be processed through third-party payment processors. Step Doctors of the Carolinas does not necessarily receive or store your complete payment-card information when a third-party payment provider processes your transaction.

Payment processors maintain their own privacy and security practices.

1. COOKIES AND WEBSITE TECHNOLOGY

StepDoctors.com may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and measure how visitors use the website.

Your browser settings may allow you to block or delete cookies. Disabling certain cookies might affect some website functions.

1. ANALYTICS

We may use website analytics services to understand visitor activity, including pages viewed, approximate geographic area, device information, traffic sources, and interactions with the website.

Analytics information helps us evaluate and improve StepDoctors.com.

1. INFORMATION SHARING

Step Doctors of the Carolinas does not sell your personal information for money.

We may share information when reasonably necessary with service providers who assist with business operations, such as website hosting, scheduling, payment processing, accounting, communications, or technology services.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our business, customers, property, or legal rights.

1. THIRD-PARTY SERVICES

StepDoctors.com may contain links or integrations involving third-party websites and services.

Third parties maintain their own privacy policies and practices. Step Doctors of the Carolinas does not control how an independent third party collects or processes information after you leave our website or interact directly with its service.

1. PHOTOS AND PROJECT DOCUMENTATION

Step Doctors of the Carolinas may take photographs or videos of swimming pools, fiberglass damage, repair areas, and completed work for business documentation, quality control, training, warranty records, and project records.

We will take reasonable steps to avoid publicly displaying personally identifying customer information without appropriate permission.

1. DATA SECURITY

Step Doctors of the Carolinas takes reasonable administrative and technical measures designed to protect personal information under our control.

No internet transmission or electronic storage system provides absolute security.

1. DATA RETENTION

We retain information for as long as reasonably necessary for customer service, business records, accounting, warranty administration, dispute resolution, legal compliance, and other legitimate business purposes.

1. CHILDREN'S PRIVACY

StepDoctors.com is intended for customers seeking swimming pool and fiberglass repair services. We do not knowingly seek personal information from children under 13 through the website.

1. YOUR PRIVACY REQUESTS

You may contact Step Doctors of the Carolinas to request information about personal information associated with you, request corrections, or ask us to delete information when applicable.

Some information may need to be retained for legal, accounting, contractual, warranty, fraud-prevention, or legitimate business purposes.

1. DO NOT TRACK AND PRIVACY CONTROLS

Browser and device privacy settings differ. StepDoctors.com may not respond to every browser-based "Do Not Track" signal.

Where legally required and technically supported, applicable privacy preference signals will be handled according to applicable requirements.

1. CHANGES TO THIS PRIVACY POLICY

Step Doctors of the Carolinas may update this Privacy Policy as our website, services, technology, or legal requirements change.

The current version will be posted on StepDoctors.com with its applicable effective or updated date.

1. CONTACT US

For questions or requests concerning this Privacy Policy or information submitted through StepDoctors.com, contact:

Step Doctors of the Carolinas
Phone: 828-384-0048
Website: StepDoctors.com